Refund policy

We warrant our custom mould in-ear monitors against defects in materials and workmanship for a period of 2 years from the date of purchase. The warranty extends to factory defects only and does not cover misuse of the product. If you believe that damage to your Product is covered under warranty, please contact us to initiate a warranty claim.

Because of the many variables involved in creating a custom product, sometimes a fit adjustment is needed. Victorious Audio offers a 30 Day Fit Guarantee (on approved impressions) to ensure that your IEMs fit comfortably and retain a proper seal. Victorious Audio requires that you notify us within 30 days of receiving your Product to be covered by the 30 Day Fit Guarantee. If a fit adjustment is required, we'll need the Product to be sent back to be rebuilt for which new impressions may be required. In some cases, prior to starting the rebuild process, empty test shells may be sent to you to determine if the adjustments have corrected the fit issue. The cusomer is responsible for the cost of shipping your Product back to Victorious Audio. Victorious Audio will however cover the cost of shipping the refitted/rebuilt Product back to you.

Victorious Audio Offers serviceability and repair at the expense of the customer for up to 4 years after receiving an order. This includes re-shelling and replacement of drivers and connectors outside the circumstance of the 2-year warranty. This is to cover damages and wear that Victorious audio is not responsible for.

Cables are guaranteed not to be dead on arrival and have a 90-Day limited warranty from the original shipping date. This warranty does not cover damage caused by accident, excessive bending, excessive stress and overheating.