Terms and Conditions

Welcome to Victorious Audio! These Terms of Service ("Terms") govern the sale and use of custom mould in-ear monitors ("Product") and services provided by Victorious Audio.

By placing an order for the Product, you agree to pay the specified price for the selected item(s) along with any applicable taxes and shipping fees in full and in advance. Payments are to be made via electronic fund transfer,” EFT”. The customer is responsible for using the e correct account and reference number.

Upon receiving your order, Victorius Audio will provide instructions for obtaining ear impressions. It is your responsibility to ensure the accuracy and quality of the ear impressions provided.

The production time for custom mould in-ear monitors varies and is subject to change based on factors such as order volume and production capacity. Victorious Audio is not liable for delays in production or delivery caused by unforeseen circumstances such as natural disasters, accidents or supplier delays.

We warrant our custom mould in-ear monitors against defects in materials and workmanship for a period of 2 years from the date of purchase. The warranty extends to factory defects only and does not cover misuse of the product. If you believe that damage to your Product is covered under warranty, please contact us to initiate a warranty claim.

Because of the many variables involved in creating a custom product, sometimes a fit adjustment is needed. Victorious Audio offers a 30 Day Fit Guarantee (on approved impressions) to ensure that your IEMs fit comfortably and retain a proper seal. Victorious Audio requires that you notify us within 30 days of receiving your Product to be covered by the 30 Day Fit Guarantee. If a fit adjustment is required, we'll need the Product to be sent back to be rebuilt for which new impressions may be required. In some cases, prior to starting the rebuild process, empty test shells may be sent to you to determine if the adjustments have corrected the fit issue. The cusomer is responsible for the cost of shipping your Product back to Victorious Audio. Victorious Audio will however cover the cost of shipping the refitted/rebuilt Product back to you.

Victorious Audio Offers serviceability and repair at the expense of the customer for up to 4 years after receiving an order. This includes re-shelling and replacement of drivers and connectors outside the circumstance of the 2-year warranty. This is to cover damages and wear that Victorious audio is not responsible for.

Cables are guaranteed not to be dead on arrival and have a 90-Day limited warranty from the original shipping date. This warranty does not cover damage caused by accident, excessive bending, excessive stress and overheating.

In no event shall Victorious Audio or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Product. Our total liability for any claim arising from or relating to these Terms or the Product shall not exceed the amount paid by you for the Product.

These Terms shall be governed by and construed in accordance with the laws of South Africa.

Victorious Audio reserves the right to amend these Terms at any time by posting the amended terms on our website or notifying you via email. Your continued use of our Product after any such changes constitutes your acceptance of the amended Terms.